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Forum Discussion
Unable to connect RAX40
Hi everyone,
Like a lot of people, my router seems to have coonection issue. My scenario is :
The router worked great for weeks, maybe even months. One day, I noticed my Iphone not being able to connect, even tho all my wired device are working (but unable to access the router via IP address). I reset the router and everything is back to normal .. for a week and then again I have to restart it.
I cannot find any permanent solution online to fix this issue. I have a lot of machine that need a 24/7 connection and I waste almost an hour whenever I have to restart my router, so it's not a viable option for me, and for a month now, it has happened every week.
It seems to have something to do with 5Ghz, as wired device and 2,4Ghz seems unaffected, but I can't be sure because I enabled the smart connect, which is very convenient for me, but could it be the source of my problems ?
I'll be grateful if anyone could help with this issue,
Thank you.
4 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Hi and thank you for your answer.
The firmware is V1.0.3.94_1.0.1
The modem is a Spectrum Advanced Voice Modem EN2251.
My channel configuration is like that :
2.4ghZ : Auto
5gHz : 153
I switched the 5gHz to channel 48 as advised, but I can only chose one channel for each frequency, see screen shot attached.
I live in an appartment building so I have A LOT of other wifi around, like 30+.
So far since my last reset, everything works just fine. That's what have been happening this past months, after the reset, it works for a week or so and then the wifi issue come back.
Your help is appreciated,
If your in a wifi congested area, this may cause problem as to what your seeing, working after a reset then stops working. Try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings
