NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

keithw7462's avatar
keithw7462
Aspirant
Feb 23, 2024
Solved

Unable to login to the web interface

SAME ERROR MSG. BUT FOUND A WORK-AROUND to log onto router-

I AM able to log into RAX54 via any browser(Windows 11) if I unplug the INTERNET by unplugging my MODEM, a Motorola MB7420.

If I plug it in again, I can continue working on the router doing low security things, but if I do something that requires me to log in again, same issue with the Internet/Modem plugged in- SAME ERROR FROM NETGEAR SERVER.

 

Did the RESET of your router fix this problem? 

 

Does Netgear have an Open Case on this issue? Does this issue require an OS upgrade?

  • LOGIN WORKAROUND- UNPLUG INTERNET/MODEM

    I found I could stop the error & Login by cutting off the router from the Internet- i.e. from allowing the router to talk to Netgear servers which for some benign reason return that same error message and with the WRONG S/N of my & other's routers.

2 Replies

Replies have been turned off for this discussion