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racess53's avatar
racess53
Aspirant
Dec 03, 2020

VOIP no internet connection

When I connect the new AC1600 my voip phone indicates no internet connection. When rehookup my old netgear N300 all is good.

2 Replies

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  • plemans's avatar
    plemans
    Guru
    Dec 03, 2020

    Is it all devices with that issue or just the VOIP device? 

    What modem/gateway is it connected to? 

    firmware on the router? 

    • racess53's avatar
      racess53
      Aspirant
      Dec 03, 2020
      To both the voip phone and computer hooked into the Ethernet port. Modem provided. By internet provider WispWest which is connected to a dish on front of house. Router is brand new today so not sure about firmware.