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smarbut's avatar
smarbut
Follower
Oct 17, 2025

Web browser into local router then and only then do I get the personal questions

Interestingly I can login RAXE500 through the cloud, and the mobile app, yet when I try through a web browser into local router then and only then do I get the personal questions. I am confident, tha...
raxe500
StephenB's avatar
StephenB
Guru - Experienced User
Oct 17, 2025
smarbut wrote:

Interestingly I can login RAXE500 through the cloud

Great, so you do have access.

 

smarbut wrote:

when I try through a web browser into local router

You need to log in as "admin" when you do this (and can't use your cloud credentials).  Are you doing that?

 

Also, are you using the steps here to reset the admin password?

  • https://kb.netgear.com/24220/How-to-reset-your-NETGEAR-router-admin-password

 

 

FYI, I redacted your personal info from your post.  It is best not to include a direct email contact in a public forum.