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Forum Discussion
Why my RAX35 offline from internet everyday
Hello all. I have a Netgear router RAX35 and it always offline from internet every day. I have to reboot the router and reset internet. The hardware version is RAX35v2 and firmware version is V1.0.2.82_2.0.50. Recently, I wanted to upgrade the firmware and downloaded the firmware from Netgear.com. When I upgraded the router with firmware with .img file, it told me only .chk file can be used to upgrade. What can I do now? It goes offline every day and drives me crazy. It will be appreciated for any help.
2 Replies
Hello liujinming,
If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.
https://www.netgear.com/support/contact.aspx
Christian
> RAX35v2 and firmware version is V1.0.2.82_2.0.50. Recently, I wanted
> to upgrade the firmware and downloaded the firmware from Netgear.com.
> [...]What, exactly, did you download "from Netgear.com"?
> [...] When I upgraded the router with firmware with .img file, [...]
_Which_ ".img file"?
The latest version I see is "V1.0.2.82_2.0.50", and that kit contains
a ".chk" file.
