So I have a new ax8 router and cm1100 cable modem hoping to make best use of my gig speed internet. All worked fine initially however now at this point my WiFi will only stay connected for at most 20-30 minutes then drops out for no reason. It seems to have only started with the last update. I have tried a factory reset already with no sustained effect. The one thing I have to do is every time it drops go to the router and unplug and replug the damned thing. The wired devices all work fine, however WiFi has no connection. I work from home and internet is essential to my work as is the mobility as I am doing my job and need to be able to move so a wired connection at all times is just not realistic.I am truly disappointed cause I was optimistic about the new technology. Any thoughts are appreciated. I need this fixed now

I have a RAX200 and am experiencing the same thing: I woke up this morning and my WiFi network was just gone: all my Echo devices throughout the house were complaining they weren't connected to the internet, my iPhone was back on LTE, etc. I had to hard reset the router to get everything back. This quality is unacceptable from Netgear, especially on a $600 device. I'm giving them one firmware update to get things fixed at a basic, fundamental level. If there are continued issues after that, I'm returning it and going back to my previous router. -R

I wouldn't hold your breath.Nobody has even accepted that there is an issue yet...

1. What firmware are you on? (the latest doesn't help) the RAX devices are a new AX standard and new chipset. I'd say the firmware is still a little beta as the AX spec was just certified recently. If a specific version is causing issues, I'd try rolling back the firmware to an earlier version to see if it helps. If you read other device makers forums, they've all been having issues with the rollout of AX. 2. Are you using smart connect?3. Are you running the AX mode enabled? some devices have had issues with AX and actually create the problems. One version of the firmware I was on crashed whenever my fire tv connected. Newer firmwares resolved this but other devices could still cause issues. 4. What modem are you using?5. Are you utilizing the DFS frequencies and possibly have a radar setup around you? It should change channels automatically but you could try switching to nondfs channels and see how it runs.

Having same issues with WiFi dropping off. Wired still works fine. Tried different channels and still the same. Tried calling support and hung up after 90mins. Using Firmware 1.0.1.64 don't know what else to do. I have geek squad coming Tuesday if they can't fix it I guess it goes back to store. Using Netgear CM1000-100nas for modem.

Many users are reporting the same problems.I performed a factory reset & disabled the AX functionality in the router & the connection was much more stable.However, this doesnt seem to work for everyone & theres no comment of sign of a update/fix from Netgear.Unless the geek squad are coming for free, I'd just take the router back & get a different one that works.

WiFi drops on AX8 | NETGEAR Communities

11 Replies

thinksinc
Apprentice
Oct 04, 2019
I have a RAX200 and am experiencing the same thing: I woke up this morning and my WiFi network was just gone: all my Echo devices throughout the house were complaining they weren't connected to the internet, my iPhone was back on LTE, etc.

I had to hard reset the router to get everything back.

This quality is unacceptable from Netgear, especially on a $600 device.

I'm giving them one firmware update to get things fixed at a basic, fundamental level. If there are continued issues after that, I'm returning it and going back to my previous router.

-R
plemans
Guru
Oct 04, 2019
1. What firmware are you on? (the latest doesn't help) the RAX devices are a new AX standard and new chipset. I'd say the firmware is still a little beta as the AX spec was just certified recently. If a specific version is causing issues, I'd try rolling back the firmware to an earlier version to see if it helps. If you read other device makers forums, they've all been having issues with the rollout of AX.
2. Are you using smart connect?
3. Are you running the AX mode enabled? some devices have had issues with AX and actually create the problems. One version of the firmware I was on crashed whenever my fire tv connected. Newer firmwares resolved this but other devices could still cause issues.
4. What modem are you using?
5. Are you utilizing the DFS frequencies and possibly have a radar setup around you? It should change channels automatically but you could try switching to nondfs channels and see how it runs.
- Streamlight5o
  Aspirant
  Oct 20, 2019
  Having same issues with WiFi dropping off. Wired still works fine. Tried different channels and still the same. Tried calling support and hung up after 90mins. Using Firmware 1.0.1.64 don't know what else to do. I have geek squad coming Tuesday if they can't fix it I guess it goes back to store. Using Netgear CM1000-100nas for modem.
  - GabboCH
    Apprentice
    Oct 20, 2019
    Many users are reporting the same problems.
    I performed a factory reset & disabled the AX functionality in the router & the connection was much more stable.
    However, this doesnt seem to work for everyone & theres no comment of sign of a update/fix from Netgear.
    Unless the geek squad are coming for free, I'd just take the router back & get a different one that works.

Forum Discussion

WiFi drops on AX8