We have a Nighthawk AX6 6-Stream AX5200 WIFI Router. The app tells me that we have speeds near 900 Mbps, but most of our devices and computers say that the internet speed is around 50-100 Mbps. The same occurs when my computer is directly next to the router. Additionally, I plugged an ethernet cable into the router and then into my computer and got similar speeds (50-100 Mbps). Is there some feature or setting on my router that I'm missing that is reducing the output speeds for downloading? I would like to be able to use the highspeeds that we are paying for without restriction. Please help.

Factory reset is achieved using a paper clip in the little hole, yeah? For like 5-10 seconds? Not just an "unplug it and plug it back in" kind of situation, right?

What actual router is it? AX5200 is a speed. what firmware is on it? What modem/gateway is it connected to? How are you testing speeds? using the built in speedtest? hardwiring a pc/laptop into it? over wireless?

Router is RAX48, Firmware V1.0.11.112. The router is directly connect to the modem via ethernet cable. I am testing speeds with the nighthawk app to see what the router speeds are, and then to check wireless speeds I have been google searching "internet speed test" and using that. I tried testing it with both an ethernet cable plugged into the router and my computer and then again over wireless with similar results (67Mbps using wifi with computer less than a foot away from router, 93.7 Mbps with ethernet cable plugged into router and computer; again, we get close to 1000 Mbps service, so I am confused why the ethernet cable to my computer does not provide this). Please help me understand and how to improve my speeds.

A couple things. 1. what actual model modem is it? 2. if you look under the wan port statistics, what is it showing for wan port speeds? How do I display Internet port statistics on my Nighthawk router? | Answer | NETGEAR Support 3. Are you testing over the 2.4ghz or 5ghz? 2.4ghz is a much slower network. You can disable smart connect and name the 2 networks different so you can test each.

1. Netgear Cable Modem CM1000v2. And this is wired to the Router that says it is getting speeds of 900 Mbps.2. I'm not sure. Is that the DOCSIS information? (It says DOCSIS 3.0 32 DS 8 US and DOCSIS 3.1 2 DS 2 US).3. I use the 5ghz WIFI connection on my phone and computer that I am testing the speeds of.

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14 Replies

plemans
Guru
Jul 26, 2022
What actual router is it? AX5200 is a speed.

what firmware is on it?

What modem/gateway is it connected to?

How are you testing speeds? using the built in speedtest? hardwiring a pc/laptop into it? over wireless?
- cellochiqa
  Tutor
  Jul 26, 2022
  Router is RAX48, Firmware V1.0.11.112.
  
  The router is directly connect to the modem via ethernet cable.
  
  I am testing speeds with the nighthawk app to see what the router speeds are, and then to check wireless speeds I have been google searching "internet speed test" and using that. I tried testing it with both an ethernet cable plugged into the router and my computer and then again over wireless with similar results (67Mbps using wifi with computer less than a foot away from router, 93.7 Mbps with ethernet cable plugged into router and computer; again, we get close to 1000 Mbps service, so I am confused why the ethernet cable to my computer does not provide this). Please help me understand and how to improve my speeds.
  - plemans
    Guru
    Jul 26, 2022
    A couple things.
    
    1. what actual model modem is it?
    
    2. if you look under the wan port statistics, what is it showing for wan port speeds?
    
    How do I display Internet port statistics on my Nighthawk router? | Answer | NETGEAR Support
    
    3. Are you testing over the 2.4ghz or 5ghz? 2.4ghz is a much slower network. You can disable smart connect and name the 2 networks different so you can test each.

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