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Forum Discussion

7 Replies

  • Shanza's avatar
    Shanza
    Aspirant
    Jan 03, 2024

    Try app reboot, cache clear, update & latest browser. Alternative: web portal or contact NETGEAR support. P

    • showen's avatar
      showen
      Tutor
      Jan 04, 2024
      Any links or instructions for the web portal, seems all the instructions redirect to the app
      • KevinLiT's avatar
        KevinLiT
        NETGEAR Moderator
        Jan 04, 2024

        Hello showen Shanza and andaus,

         

        Welcome to the NETGEAR Community!

         

        I understand that you are having difficulties with your SMART parental controls subscription due to the "Session is not set" issue. I would like to endorse you to our customer care team for additional support. 

         

        Please provide the following information in a private message so I can endorse you to our customer care team:

        Name:
        Email:
        Phone Number:
        Device Model:
        Firmware:
        Serial Number:
        Preferred time to be contacted:
        App version:

        Please provide this information as soon as possible!
        I look forward to hearing from you!

        Best,
        Kevin
        Community Team

  • andaus's avatar
    andaus
    Aspirant
    Jan 04, 2024

    Same issue here. "Session is not set"

    Can't subscribe to the parental controls service.

    It also cancelled my armour service also even though I was just charged an annual fee.