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Jwouter's avatar
Jwouter
Aspirant
Oct 30, 2022
Solved

Cant pay for this service

Good day,

 

I have a call with Netgear for almost two weeks.

I used the trail for smart home parental controls.

 

now I would like to buy it but I can’t. I can’t select the tick box accepting the terms and conditions. It just remains green and can’t select it when trying to pay for the service.

 

Tried PayPal , tried credit card but both do not work.

 

I saw other users also have this challenge , kindly explain on how to fix.

 

regards

J wouter

  • Jwouter's avatar
    Jwouter
    Jan 03, 2023

    Yes after a number of escalations it was fixed by NETGEAR,

    problem is definitely on their side , so not much you can do except escalate until the request debug data from your device…..

6 Replies

  • Sulphate9402's avatar
    Sulphate9402
    Guide
    Nov 02, 2022

    I am having the same issue with my RBR850. I can't tick the terms and conditions circle to complete the purchase. A bug is preventing people from ticking it.

     

    • Jwouter's avatar
      Jwouter
      Aspirant
      Jan 03, 2023

      Yes after a number of escalations it was fixed by NETGEAR,

      problem is definitely on their side , so not much you can do except escalate until the request debug data from your device…..

      • Sulphate9402's avatar
        Sulphate9402
        Guide
        Jan 03, 2023

        I've been trying to for the past 2 months but they just keep going around in circles.

         

        Anyways I've found the perfect solution. It is to buy a Firewalla router and setup the Orbi routers as access points.

         

        Firewalla has a much better parental controls software and does not even require a subscription. Not to mention all the other features it includes that Orbi does not have.

         

        I tried giving my money to Netgear but they simply would not take it.