Netgear Smart Parental Control Premium Subscription - RBK50

Question

I am located in Australia and I have the Netgear Orbi RBR50. Following a recent firmware ugrade I was advised to upgrade my parental controls from Circle to Netgear's Smart Parental Controls so i did so. They provided a 30 day trial to the Premium features which I did. Now my problem is that it appears that I can't access an ongoing subscription to the Premium features. In the Orbi app when I select 'Unlock Premium' it tells me that the monthly or annual subscription is not available (see picture).

Can somebody please advise me what I have to do to get a Premium subscription?

Thanks in advance.

DMC001 · Answer

Thanks Blanca. I am aware that the trial has expired. I have followed the steps that you have suggested and that is when I receive the “this plan is not available” under both the monthly and annual buttons.Any other suggestions? Is the premium subscription available in Australia?

Blanca_O · Answer

Hi DMC001

&nbsp;

Welcome to NETGEAR Community!

&nbsp;

Kindly send me a private message with your name, email address and device serial number.&nbsp;

&nbsp;

May we please know as well the firmware version and the Orbi App version?&nbsp;

&nbsp;

Regards,
Blanca
Community Team
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DMC001 · Answer

Just sent you a message, thanks Bianca.

Blanca_O · Answer

Hi DMC001

&nbsp;

System show that the Smart Parental Control trial period started Dec 18 2021 and ended January 17 2022. This means that contact is already expired.

&nbsp;

Here's a reference of&nbsp;How do I start a subscription for NETGEAR Smart Parental Controls Premium?

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Regards,
Blanca
Community Team
&nbsp;

Blanca_O · Answer

Hi DMC001

&nbsp;

Welcome to NETGEAR Community!

&nbsp;

I have forwarded your contact information to the concerned team for them to check further the issue.&nbsp;

Regards,
Blanca
Community Team

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Netgear Smart Parental Control Premium Subscription - RBK50

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