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2dogs81's avatar
2dogs81
Aspirant
Jul 01, 2025

Nintendo Switch wont connect to internet but can connect to my router.

I have a AX6000 orbi system. 

 

When I first set the system up several months ago, all my devices, except an older samsung tv connected without a hitch. 

 

Recently I used the parental controls in the orbi app to pause my sons internet connection on his switch. 

 

When I unpaused it,  the switch no longer connects to the internet. 

 

I have been able to hotspot from my phone as long as it's not on the wifi successfully, as well as turning the old wifi network on from my ISP to verify that the switch can work. 

 

I did leave my old ISP wifi on for a couple of days as I couldn't figure ot out and that has caused issues with performance of my orbi system so want to get this sorted asap. 

 

I have a ISP modem router that provides a landline and 5g internet redundancy for outages causing me to leave in place and plug the orbi into this as the wifi. 

 

The orbi app and switch shows the device connected to the orbi system, just unable to reach the internet. 

 

I've tried manually setting up the configuration on the switch but that's not working at all. 

 

Not sure why it's gone from working well to no longer working well just because I pressed pause on the connect. 

 

I have reset the orbi and the switch a number of times also to no joy. 

 

Thanks in advance 

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1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru
    Jul 02, 2025

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? 

     

    What mobile platform are you using for the Orbi app?

    What version of Orbi app are you using? 

     

    Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

     

    Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
    https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
    Couple of options,
    1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
    3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.
    New: https://community.netgear.com/kb/en-orbi-knowledge-sharing/static-ip-address-configuration-for-ap-mode/2456256
    https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2367505/highlight/true#M53985
    https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop 
    Try option #2 first...