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Forum Discussion
App Login Issue 5/25/18
We are aware of an issue where some users are unable to login to their apps, or are losing connection to their apps. We are actively working on this issue. Please stay tuned for more information.
19 Replies
Firmware Update V1.1.0.68 update did not allow me to login using my login and password information after updating firmware yesterday. Today I could login and check router settings for the firmware version number, but then it timed out and I could not check router settings again, getting an invalid password message, ame as yesterday. I can still get access to routerlogin.com and check all router settings for any interval of time.
- Receiving warnings of internet not fast enough and can’t sign in. My speeds are good so I assume it’s an Arlo issue
I can’t sign in
- Why can’t I get into the app but it can notify me of movements? I just set this system up today and it was working fine all day until about two hours ago. This is not a good impression for a new customer.
- Not only I cannot log in to Arlo 2 website. I had to turn off the base because the alarm would go off. Please help me get logged on and to turn off the alarm. Kinda funny alarm will go off but I'm not even on the system.
With this problem being a major issue because I cannot connect to your arlo’s page. My security system is totally down. I updated my operating system 11.3.1 for iPad and iPhone. I received an email request to change my password so I did that and an email stating that it was changed successfully. Now, I am unable to connect my iPad Air using Safari to login to the netgear router. Please put and eta for the patch on the website.
All problems Solved.....
I am unable to find my model, all i got is
Netgear Stora
Product Key : NGGC-QETZ-TVBA-DEAU
Serial : *2782027U002B0
Mac : C03F0E59CD78
2 Bay Unit.
Issue :
I have it connected via my bt hub, my tv recognises it and access to viewing files isnt an issue.
However my pc shows it visible in network but i am unable to access it.
Windows cannot access \\STORA. when run diagnosis, that doesnt me much help either, PLEASE PLEASE HELP, its doing my head in
Down for 4 days with no follow-up and we're expected to rely on your products for security?
Trying to login to view cameras on an Amazon Fire tablet, Received the message: We're sorry, Arlo is unavailable. Please try again later.
Can login on a PC and and an Iphone without any issues. Tried to clear the cache, didn't work, Then deleted the app entirely from the tablet and reinstalled. I was able to log on for a minute and then received the message that I was off line. Logged off and it sill getting the same message that Arlo is unavailable.
Today I was unable to log in to my Arlo. As such, I decided to change my password as suggested by a recent Arlo Email. I clicked on "My Arlo" via my computer, and received the following response: arlo.netgear.com’s server IP address could not be found. I also tried to request a Password Reset from my Android App, and the response said that it could not find my email address or something to that effect. I understand that there are some technical problems being worked on, I just wanted to share my experience as I have No Access to My Cameras!!
Thank You in Advance for any Assistance You Might Provide!
- Have wow internet. Can’t log in to see alerts from iPhone app.
