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Forum Discussion
..:: THE INTERMITENT INTERNET C7000v2 SITUATION ::..
Hi Guys, a newbie here. I've own a C7000v2 since Sep 2019 with service provided by Xfinity. I live in a 1100 sq. ft. open-area loft, so no issues with signal having to go through walls or needing...
May have been a ISP side issue and signal issue up to the modem that there techs may have fixed.
Can post the following and we can check some items on the modem side to see if things are ok with the modem:
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
What channels are you using for the WIFI on the modem?
Thanks for your response FURRYe38, please find attached the info you requested.
ISP never said they actually fix anything in particular, only that no issues were detected. Technician that came in didn't find anything wrong with cabling coming into unit, or from there to cable modem, and since he found nothing wrong, he suggested the modem was bad, and recommended I went and get a new one; I did, but when got back home it was working. So who knows.
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Power levels are too high:
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
- So your suggestion is to contact Comcast and forward them the screenshots I shared with you here? ...do any of the info suggests cable modem may be bad? Let me know, thanks.
