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Forum Discussion
SSMINGOIA9999
Dec 12, 2019Aspirant
1 mbps download with Nighthawk C7800 wired connection
I'm getting a 1 mbps download speed (at best) with Spectrum Internet using the Nighthawk C7800 router, AC 3200. When I use their single port modem/router, I get 400+ download speed. I called Spectr...
plemans
Dec 12, 2019Guru - Experienced User
do you have a screen snip of your modem connections page and your logs?
Spectrum isn't known for being helpful when it isn't their equipment as you've experienced.
SSMINGOIA9999
Dec 12, 2019Aspirant
Unfortunately I didn't take any screen-shots of the chat. I also spoke to a lady on the phone, but I never got her name. All of the lights on the router are solid white, if that helps.
- plemansDec 12, 2019Guru - Experienced User
Not screen shots of your chat.
Screen shots of your modem connections page.
It shows us your modems connections and if there's issues with your incoming line. Unfortunately it only takes a snap shot in time of the connection but even that helps.
- SSMINGOIA9999Dec 12, 2019Aspirant
Ok, you want a screen from Netgear Genie...
- plemansDec 12, 2019Guru - Experienced User
Nope. your modem connections page.
when you log in through the browser. click on cable connection.
should look like the one I just attached.