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Forum Discussion
2.4 band not appearing on devices, but 5ghz band appears
Hi everyone, Recently got this issue on my C6300v2. The 2.4 band network will not appear on any device but the 5ghz band is showing up to connect. I've tried resetting the device multiple times a...
Has a factory reset been performed on the modem? Press the reset button for 10 seconds then release. Walk thru the setup wizard. Use a different 2.4Ghz device to see if the 2.4Ghz SSID name appears. If not, I would contact NG support for additional help and information.