Forum Discussion

Aspirant

Sep 30, 2022

2.4 connection not working

We have a Nighthawk router and we have had a 2.4ghz and a 5G connection but all of a sudden the 2.4ghz is gone. When we called support they are saying we need to pay $129.99 a YEAR to keep that conne...

Monsta715

Aspirant

Sep 30, 2022

I am not super internet savvy so please bare with me.
We have a Nighthawk C6300v2 but I do not know how to check the firmware.
We did the reset after receiving your response but have not done a factory reset. We don't know how to go about that.
And we called NG back 3 times because we kept getting hung up on, basically we are exactly one year out of our warranty and they won't help us without us paying for a new warranty. So this thread is our only hope really haha.

FURRYe38

Guru - Experienced User

Sep 30, 2022

Can find the FW on the modems web page using a PC and web browser at 192.168.0.1 or 192.168.100.1

Can reset the modem by pressing the reset button for 10 seconds then release or using the ERASE button on the modems web page:

https://kb.netgear.com/24233/How-do-I-erase-the-configuration-settings-on-my-Nighthawk-router?article=24233

Monsta715
Aspirant
Sep 30, 2022
Did a factory reset and still no luck.
Firmware was v1.03.11
Monsta715
Aspirant
Oct 16, 2022
Is this something you can still assist me with?
I've tried reseting the modem a second and third time but I'm not getting anything and I am unsure how to Uninstall the current firmware. I can't use any security cameras since this failure and I'm desperate for assistance
- FURRYe38
  Guru - Experienced User
  Oct 17, 2022
  If you reset the modem and can not access the modems web page at 192.168.100.1 or 192.168.0.1 or 192.168.1.1, I would presume the modem is bad and needs to be replaced.
  - Monsta715
    Aspirant
    Oct 17, 2022
    I can access the modems page, the factory reset just isn't returning the 2 4ghz. I'm sorry if I was unclear about that