NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Coveno's avatar
Coveno
Aspirant
Jul 27, 2021

2.4 GHz radio is not working

Was working fine, now suddenly the 2.4 GHz radio is not working, the 5 GHz works fine. I've tried turning the radio on/off both manually and via logging into the router on an ethernet connection. All...
Coveno's avatar
Coveno
Aspirant
Jul 27, 2021

Hi 

 

What channels are you using? Auto?                       YES

Try setting manual channel 1, 6 or 11 on 2.4Ghz     DID that, no joy

Any Wifi Neighbors near by? If so, how many?        TWO , not new

 

Will look in to it and try reset later, woried I will lose everything.

 

 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 27, 2021

Resets only erase user configurations and sets back to default values is all. Sometimes this can help correct problems. 

After the reset, I would pull the power from the modem for 30 seconds then plug back in. Then walk thru the setup wizard for the modem.