NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Sweetjanaya1
May 05, 2023Aspirant
2.4GHZ Band not broadcasting
My 2.4GHZ is not broadcasting it was working fine then it just disappeared. It is enabled and showing a green light on the modem
- May 05, 2023
Has a power off for 1 minute then back ON with the ISP modem and router been performed?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
michaelkenward
May 05, 2023Guru - Experienced User
If it is a "smart" router and you have "Smart Connect" enabled, you will see only one SSID for 2.4GHz and 5 GHz. Wifi clients then pick the best for them.
Manuals are always a good place to start.
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
Look for the model number on the label on the device.
Look for a section in the manual for something like Smart Connect.