2.4GHZ Band not broadcasting

michaelkenward
Guru - Experienced User
May 05, 2023
Sweetjanaya1 wrote:
The model is C6300v2 but where do I find the answer to the last 3 questions?

You can ignore them. Now that we know you have a C6300v2 cable modem/router we know that the firmware is beyond your control.

For the last question, "Is Smart Connect enabled?" here too your modem router does not support it.

That's why we asked for more details.

So it is back to you to provide more information.

Again it helps to look at the manual:

Visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

Look for a sections in the manual Specify Basic WiFi Settings and Troubleshooting.
- Sweetjanaya1
  Aspirant
  May 05, 2023
  What more information is needed? My 2.4 GHZ is not showing up in open networks so that I can reconnect my Samsung TV. It was connected before and it just disappeared. When I log into my netgear modem I can see it's enabled and the green light is on the modem and online. I pulled the manual and nothing is in there to troubleshoot this issue was hoping someone had this problem before and fixed it.
  - FURRYe38
    Guru - Experienced User
    May 05, 2023
    Has a power off for 1 minute then back ON with the ISP modem and router been performed?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.
    
    Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
    https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router

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