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Forum Discussion
2 Netgear modems with the same MAC address
Anyone ever encounter this? My cable modem shares an identical MAC address with another cable modem. My internet stopped working so I called xfinity and this is what I found out after many hours on...
Here is something totally unexpected! I contacted technical support and netgear is sending me a replacement modem using next day shipping with a return shipping label included! No charge to me. They acknowledge that my serial number had an issue with a duplicate MAC address and are sending me a replacement quickly and without charge. Total time on the phone, 39 minutes.
Netgear support is awesome!
Netgear support is awesome!
That case number is 40708117. The issue is resolved. I am now totally sold on netgear service and products. If anyone ever talks trash about them I will kick their butts!