NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

kylekj16's avatar
kylekj16
Aspirant
Sep 04, 2020

5G isn't allowing any devices to connect

I recently changed my SSID on both channels ,and it went fine for my 2.4 GHz, however ever since then the 5G channel isnt allowing any devices to connect. It says incorrect password, then when I type...
plemans's avatar
plemans
Guru - Experienced User
Sep 05, 2020

You have the c7000? if so, the firmware is controlled by the isp. 

Have you logged back into the router to check the ssid and password? Make sure not to use any special characters/spaces in the password.

 

  • kylekj16's avatar
    kylekj16
    Aspirant
    Sep 06, 2020

    I do have the c7000, and I have checked the password  and SSID to make sure everything was in order. As of typing this message the 5G is working. I think it may be on the ISP side because the intenet as a whole has been spotty, I was just unsure if there was anything I could do on the Netgear side of things.

    Thank you for the information!