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Forum Discussion
5GHz Network stops transmitting
After 4 days of use my C7800 stopped broadcasting on the 5GHz radio. No 5GHz activity light on the device. Only 2.4 GHz was working. Logging into the router showed that all devices were dropping off ...
So I have received a replacement from Netgear and this modem is doing the EXACT same thing except on the 2.4GHz. These modems are not at all worth what Netgear is charging. I have a Motorola on order from Amazon (1/3rd the price) and am going to give it a try.
Netgear tech support, while very friendly, doesn't seem to understand networking. They keep having my change channels, etc. But the underlying problem is that the radio is not transmitting on 2.4GHz. The light for 2.4 is off on the modem. No devices see a 2.4GHz network. Turning WiFi off and back on does not solve it. I have to power cycle the modem.
This my third Netgear networking device that has failed since January. Not at all impressed. EAX-80 extender has also failed. When devices connect to it instead of the C7800, the 7800 won't route traffic from it out to the internet. There are no settings that should stop this. No device security, MAC filtering, etc. There are about thirty security devices connected to our WiFI and having to restart a modem two-three times a day is unreasonable. Even my Windows servers are more reliable than this.
Possible that having 27 cameras on the wifi maybe causing the problem of the wifi to fail. Espeically if there all on one frequency. Sounds like the wifi radios are getting loaded down with over bandwidth loads.
I should have been clearer in that it is a total of 27 security devices (4 cameras, the remainder are smoke/CO2 detectors, secure locks, and thermostats as well as a handful of Amazon and Google devices). Was never a problem for the previous Arris modem. It just became outdated and couldn't support the increased speeds we were getting from our ISP. (Not DOCSIS 3.1 compliant). Netgear tech support has had me turn off beamforming to see if that solves the problem of the 2.4 network being shut down.
