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Forum Discussion

shiron00's avatar
shiron00
Follower
Feb 23, 2023

A day and a half after Netgear bricked an unknown number of CAX 30 routers, radio silence.

Comcast registers 2500+ affected in my local area alone, I can only imagine how many total. Unless there's a method of deploying a firmware update or rolling back firmware without needing to connect ...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Feb 23, 2023

Has not been radio silence:

https://community.netgear.com/t5/Cable-Modems-Gateways/My-Nighthawk-CAX30-Cable-Modem-Router-is-not-connecting-to-the/td-p/2296430/jump-to/first-unread-message

 

Factory reset the modem and setup from scratch. Don't enable Traffic Meter. 

If your modem FW is at v2.1x, please downgrade it to v1.4x:

https://community.netgear.com/t5/Cable-Modems-Gateways/Nighthawk-CAX30-I-just-downloaded-v1-4-11-2/td-p/2296446/jump-to/first-unread-message

 

If you can't get into the modem at all or get it online, please reach out to a forum moderator:

DarrenM