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Forum Discussion

googlypoo's avatar
googlypoo
Follower
May 24, 2017

A few problems with CM400

Hi,   I have had two problems that I believe are sourced to my NetGear modem.   1) Every 90 seconds (exactly!) when playing online games, my network drops for 4 seconds. I am on an ethernet conne...
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
May 25, 2017

Hello googlypoo

 

Can you post the logs and the power levels of the modem? you can access the modem by going to 192.168.0.1 and use admin/password to log in.

 

DarrenM

  • lagrassom's avatar
    lagrassom
    Aspirant
    Jun 18, 2017

    I'm having similar issues with my CM400 using Comcast XFinity. I'm on firmware version V1.01.18 and when I try to access the event logs, I only get a picture of a frowny face. When I lose connection, I'm also unable to access the modem at 192.168.100.1

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Jun 21, 2017

      Have you tried a different web browser?

       

      DarrenM