AC1200 C6220 needs restart everyday

Question

I have an issue where my internet shows up as a network but has no connection. Once I reboot the modem it works fine, but this is a hassle and obviously not normal. I am running firmware V1.02.01. Any advice?

plemans · Answer

do you have a screen snip of the cable connections page and event logs?&nbsp;

brynallesina · Answer

Hi there,Thanks for the reply! I attached those screenshots

plemans · Answer

cable connections page looks pretty good but I don't see an attached event log

brynallesina · Answer

Apologies, I thought it attached!&nbsp;

plemans · Answer

Your cable connection page was good but your logs indicate a line issue.&nbsp;
Start with removing any amplifiers, signal attenuators, or splitters from the coax. From there check the line for kinks, damage, moisture in the line. Check the connectors for improperly made ends, foil touching the copper coax line, bad/old/cheap connectors, or corroded connections. Replace them if you do. If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.

Forum Discussion

AC1200 C6220 needs restart everyday

5 Replies