NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Djand's avatar
Djand
Follower
Nov 21, 2019

AC1200 cable modem router

Cable modem/router continually drops internet connection.

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User

    More info is needed. 

    1. AC1200 is a speed, not a model. What model is it? 

    2. Is the wifi dropping or is the internet not working? What I mean by this are devices showing as connected but no internet connection or are they dropping off the wifi entirely? A better explaination of what's going on helps.

    3. If its a cable modem/router combo device please include a screen snip of your connections page and your logs?

    4. Firmware on it?

    5. Isp you're using? 

    6. Is it all devices (both wired and wireless), just wireless, or just a single device?

     

    Anymore you can expand can help us to help you. We struggle to help with minimal info.