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Forum Discussion

akpreucil's avatar
akpreucil
Tutor
Jul 09, 2021

AC1200 WiFi Cable Modem Router(C6220) WiFi Files missing

Device: AC1200 WiFi Cable Modem Router Model: C6220 Firmware: 1.02.11   I bought this device on August 29, 2020 from Best Buy. The device was working fine until two nights ago. The WiFi suddenly ...
plemans's avatar
plemans
Guru - Experienced User
Jul 09, 2021

when you pushed the wifi on/off button, did you hold it for at least 2 seconds?

  • akpreucil's avatar
    akpreucil
    Tutor
    Jul 09, 2021
    Hi, thanks for your response. I did hold it for 2-4 seconds each time I tried, I forgot to add that detail.
    • plemans's avatar
      plemans
      Guru - Experienced User
      Jul 09, 2021
      did you ever try the factory reset with the coax cable disconnected?
      • akpreucil's avatar
        akpreucil
        Tutor
        Jul 09, 2021

        Yes, I just tried that.  The issue is still not solved.