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akpreucil's avatar
akpreucil
Tutor
Jul 09, 2021

AC1200 WiFi Cable Modem Router(C6220) WiFi Files missing

Device: AC1200 WiFi Cable Modem Router Model: C6220 Firmware: 1.02.11   I bought this device on August 29, 2020 from Best Buy. The device was working fine until two nights ago. The WiFi suddenly ...
akpreucil's avatar
akpreucil
Tutor
Jul 09, 2021
Hi, thanks for your response. I did hold it for 2-4 seconds each time I tried, I forgot to add that detail.
plemans's avatar
plemans
Guru - Experienced User
Jul 09, 2021
did you ever try the factory reset with the coax cable disconnected?
  • akpreucil's avatar
    akpreucil
    Tutor
    Jul 09, 2021

    Yes, I just tried that.  The issue is still not solved.