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AC1600 C6250 Internet connection drops intermittently
I purchased this cable modem back in early July and within the last few weeks it seems to be dropping the Internet Connection often (3-4 times a day). I took a snapshot of the Event Log and Cable Con...
Any suggestions? I've lost connection so far twice in the last 6 hours.
who is your ISP? ( I am guessing it is not Comcast).
you Upstream (US) power is reaching its limit (51 dBmV) and your ISP does not want to enable extended US power for your device. Most likely the issue is on your line by the ISP and they need to tune your cable to reduce the US power from the Modem.
also, please post full screenshot of the event logs.
I use Cox Communications. Should I call their support and mention what you wrote about the incoming power via the cable connection?
Is there a place that the Event Logs exist in file form? I just see Event Logs in the Administration>Event Log window. Here's a snapshot of what I am seeing there.
