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Forum Discussion
AC1600 C6250 Internet connection drops intermittently
I am having problems with my internet connection dropping every 5-10 minutes (especially during work calls). I have contacted tech support multiple times and they were unable to resolve the issue, an...
Lots of into here I just want to clarify.
Models and firmwares of current devices you're trying to use:
You stated your c6250 and the modem/router combo device they sent you are having this problem? Is this correct?
Is ONLY the wifi dropping? Or does it happened if you're hardwired into the router/modem?
when you say you've done numerous troubleshooting on prior device please detail what these are and the results. More details are better than less details.
You also say a rented device was working perfectly. What device was this?
Hi, yes both devices that I have received from Netgear are having the same issue.
Wifi and hardwiring still will drop the connection intermittently. When I hardwire it drops less frequently, but still drops.
The troubleshooting was done on the phone on 2-3 separate occassions with netgear tech specialists. They took me through and made sure all my firmware was up-to-date (which it was). They updated settings a few times through routerlogin.net - all of which slowed the connection rather than speeding it up and did not fix the intermittent connection issue. With this I also had a comcast technician come to check the connection to my house and everything there is working perfectly.
The device I am currently now using is the device that you can rent from Xfinity so it is the Comcast router/modem that they provide to customers for a fee - I think it is a Gateway router/modem combo. This router is working perfectly, but I am very confused why the Netgear one is not as it's an approved router to use with Comcast.
I apologize for not having more info, I'm not sure where to go from here as I've never had issues with routers in the past and I can no longer call tech support I guess. The fact that it is a brand new one of the same router makes me think it is some type of setting, but the netgear specialist could not figure it out previously and now I'm completely lost at what to even try to fix with the settings.
What device did comcast rent you? And what firmware is it running?
Just curious as the C6250 is a 16x4 modem internally and maybe the comcast one works better because it has more channels to connect back to their hub with. it would give their device more bandwidth/channels to fall back on if there was problems on their end. Especially since you've tried 2x different netgear devices (were they both C6250?) and both had this problem.
If you've already raised the issue with Netgear support, you should have a support ticket and could still contact them on. have you tried to do this?
I have no idea what device it is, but I'll look into that and see if it aligns with the Netgear device I purchased and potentially try to get the netgear on the same firmware that the comcast device uses. Thanks! The Comcast router says Dual-band 802. Both netgear routers were the C6250 models, which says it should work perfectly fine with any Comcast wifi services. Also yes I have tickets, but they've all been 'closed' since I was waiting four weeks to get a new router and now the free tech support with a new product has expired so I think I'm out of luck contacting them without paying unfortunately.
I think the support is 90 days but you can always try calling. Not out anything to try to see if they'll base it upon an already raised issue. the firmwares aren't going to align as they're different devices. the model number is important and firmware to make sure its up to date. Just let us know when you find the working devices model number.