AC1600 Model C6250 Modem/Router "Can't Find Router" message

Question

Hello, I recently purchased the AC1600 C6250 Modem/Router to replace an older model and had issues with the initial set up.&nbsp; I have basic tech knowledge and can navigate following the Quick Start instructions however I was unable to get the device connected.&nbsp; I have Spectrum internet service and they sent a technician to help me get the wifi set up. I have been able to connect my laptop, iPad, iPhone, Xerox Wifi printer, and Honeywell Wifi Thermostat successfully but I am not able to connect 2 of my SONY SmartTVs.&nbsp; I've gone into the set-up instructions on both TVs and entered the SSID and password correctly, but they are not connecting.&nbsp; When I open the Nighthawk app, I get the "can't find router" message. Just wondering why the router is not being "recognized" and if that's why these 2 TVs are not connecting.&nbsp; Your feedback is appreciated.&nbsp; &nbsp; &nbsp;&nbsp;&nbsp;

FURRYe38 · Answer

IF your using the NH app with Apple devices, FYI:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message
&nbsp;
https://community.netgear.com/t5/Nighthawk-App/Nighthawk-app-not-connecting-but-Wi-Fi-works-gt-Try-This/m-p/2216645/highlight/true#M14022
&nbsp;
You'll need to contact Sony for help and support information regarding there TVs.&nbsp;

MyNameIsSam · Answer

I actually contacted SONY but the issue seemed to resolve on it’s own . I appreciate your feedback and will keep in mind for future.

FURRYe38 · Answer

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AC1600 Model C6250 Modem/Router "Can't Find Router" message

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