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AC1600 Modem/Router (Model No. C6250) Problems with WIFI
Within the last several months, I have noticed that when in my office (where I have the AC1600 [Model No. C6250] modem/router) I have had difficulty maintaining connections with my iPhone, iPad, and ...
Maybe a minute or less.
Has a factory reset and setup from scratch been performed?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Is IPv6 enabled on the modem?
What iOS versions are installed on your apple devices?
Thanks for your reply.
1) I have reset the modem/router a couple of times. However, I am not sure if I have done a "factory reset."
2) I am not sure how to do the channel check. I am in a rather rural area and don't have close neighbors. I can see in the router setting that no one else is connected to my router.
3) What is IPv6? Is that firmware? It says I am running firmware v1.01.13. I don't know if I can fix that.
4) I am running Mac 10.14.5 on my Macbook and iOs 12.3.1 on my iPad and iPhone
I just discovered the channel setting and reset the channel. The 2.4 G was set to Auto. I moved that to channel 1. The 5G was set to channel 153. I moved it to channel 36.
Changing channels has improved things.
Review the user manual on information on how to do a factory reset. There is a button in back or a modem web page feature that you can click on to do a factory reset.
IPv6 is a addressing that is new. Some modems have this enabled by default. If your ISP doesn't support this, just checking to see if it's disabled on the modem. Maybe found under Advanced Tab/Advanced Settings/IPv6.
Glad changing channels has helped.
Thanks for getting back to me.
Since changing the channels, things have been much better. However, things aren’t perfect. I have spent a little time digging around in the router on the computer. I found a setting that said “Disable IPv4 firewall protection” — this box was unchecked. I never found anything labeled “IPv6.”
I also found a factory reset button in the advanced section. Should I try this?