NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
SteveDavisPsyD
Jul 30, 2019Guide
AC1600 Modem/Router (Model No. C6250) Problems with WIFI
Within the last several months, I have noticed that when in my office (where I have the AC1600 [Model No. C6250] modem/router) I have had difficulty maintaining connections with my iPhone, iPad, and ...
- Jul 31, 2019
Maybe a minute or less.
FURRYe38
Jul 30, 2019Guru - Experienced User
Has a factory reset and setup from scratch been performed?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Is IPv6 enabled on the modem?
What iOS versions are installed on your apple devices?
SteveDavisPsyD
Jul 30, 2019Guide
Changing channels has improved things.
- FURRYe38Jul 30, 2019Guru - Experienced User
Review the user manual on information on how to do a factory reset. There is a button in back or a modem web page feature that you can click on to do a factory reset.
IPv6 is a addressing that is new. Some modems have this enabled by default. If your ISP doesn't support this, just checking to see if it's disabled on the modem. Maybe found under Advanced Tab/Advanced Settings/IPv6.
Glad changing channels has helped.
- SteveDavisPsyDJul 30, 2019Guide
Thanks for getting back to me.
Since changing the channels, things have been much better. However, things aren’t perfect. I have spent a little time digging around in the router on the computer. I found a setting that said “Disable IPv4 firewall protection” — this box was unchecked. I never found anything labeled “IPv6.”
I also found a factory reset button in the advanced section. Should I try this?
- FURRYe38Jul 31, 2019Guru - Experienced User
I would try the factory reset and set the modem up again from scratch. Use the manual channel configuration as well.