NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
AC1750 C6300 Blinking upload light & no download+internet light Optimum
I bought this modem/router on June and has been using Optimum serivce with it. Everything worked perfact at first but I've been noticing the upload, download and internet lights were either blinking ...
Factory reset it. disconnect coax, then while powered on, push and hold reset for 7-15 seconds.
Once done, reconnect coax, reboot it, then try reinstalling it.
If it reinstalls and works, recheck that cable connections page.
if its still showing offline, your isp needs to check the lines. you have t3/t4 errors/timeouts. usually means its not getting a signal.
plemans Thank you for the suggestions! There is no spliiter, amplifier, or signal attenuator on my coax cable. Only comes with the male F-Type connector (I believe this is the cable I have). The coax cable is from the rooftop, bc I live in the top fl and I'm the only person using the line.
I unplugged the coax cable and saw the upload light remain blinking while the download & internet lights still off. Then I plugged the coax cable back and nothing had changed...
with it hooked up, log into the device and get a screen snip of the cable connections page and the event logs. That helps us check the connection.
Post them back here. click on "choose file" and add that route. it only lets you do 1 at a time but lets us view them right away.
Screenshot 1 of event log
Screenshot 2 of event log
Factory reset it. disconnect coax, then while powered on, push and hold reset for 7-15 seconds.
Once done, reconnect coax, reboot it, then try reinstalling it.
If it reinstalls and works, recheck that cable connections page.
if its still showing offline, your isp needs to check the lines. you have t3/t4 errors/timeouts. usually means its not getting a signal.
Thank you plemans .
Did the factory reset and reinstallation. The reinstallation worked and when I checked back the "cable connection" on the page, it shows "failed"...(including a screenshot here).
Optimum checked this morning and I was told once agian that everything looked fine on their end. But thanks for the info. At least now I know my modem is actting properly.
