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Solved
AC1750 C6300 Internet Connection randomly drops
Our AC1750 C6300 cable model router has been randomly dropping the internet. No changes have occurred (other than going from 2 to 4 users), have turned it off to recylce several times which hasn't he...
ISP fixed the issue and prblem solved. Thank you!
log into the C6300 and get a screen snip of the cable connection page that shows the connection back to the isp .also get your logs. between these 2, we can look at the connection back ot the isp.
Also, if you have any splitters, attenuators, or amplifiers in the coax line, remove them.
check the connections for being loose, corroded, damaged, kinked, or any other issue with the coax.
i'm a bit of a novice - can you give me directions how to grab the info you requested?
when you first log into the C6300 through the browser. Click on the cable connection icon. That'll take you to the cable connection page.
Logs are found at: advanced----administration---logs
It is. You'r downstreams boarderline. its still within range and doesn't have any errors.
Opposite is true of your upsteam. You're power levels are way to high and can be whats causing the issue. Plus you only have 1 locked upstream channel. With that high of a power level and only 1 locked channel, any slight issue will cause drops.
If you don't have any amplifiers, signal attenuators, or splitters in line and the modem is connected right where to coax enters the home, I'd have the ISP check the line.