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Forum Discussion
AC1750 C6300 WiFi off
Hey guys, The issue I am having is that the WiFi appears to be off. Both the top light (that signals it is on or off) and the 2.4 and 5 GHz are all off. The ethernet port does work (and is how I ...
Please PM me. We would like to get more info from your side.
I am seeing a similar problem to this, Has there been any solution found?
Copy/pasting info here as to what I am seeing happen.
Nightmare with Spectrum right now. Router/Modem is Netgear c6300 for reference (If it helps at all). Full factory reset on router, cable wire disconnected, wired devices work, WiFi works, all device can connect to the router and see the network. Default gateway on the router is normal (192.168.100.1). All devices have normal IPs that you would see on your internal home network. I can login to router settings and change things as normal.
Connect internet line from spectrum. Router reboots as soon as it sees the signal, WiFi radios turn off, wired device can connect to network and internet. Default gateway in network connection changes to 67.xxx.xxx.1 (xxx has actual numbers, but not posting the rest of the IP in a public forum) IP address of the wired computer changes to 67.xxx.xxx.18. WiFi cannot connect obviously and I cannot login to router settings to change anything or turn back on WiFi or nothing. Total loss of control of the router in this manner. Repeated it multiple times last night and spent 6 hours with Spectrum support. Any ideas?
Unfortunately I have not found a solution yet. I will keep you posted. What I have been doing has been using my desktop as a router for my phone in the meantime. But that is a temporary fix
Ok I'll keep working at it. This device worked fine for months and we moved and all of a sudden now it does not. Super frustrating. Thanks for the reply.
Ok found me a new chat support rep this morning, who on the spectrum side of things needed to turn off bridge mode and change channel settings as it was forcing the router/modem into bridge mode. I am not home to verify this has worked but will verify it this afternoon and post back that it either worked or did not work. If it did not I will call the advanced support line that they gave me and speak to a level 3 tech.
Please ping us and let us know what happened.
Spectrum should NOT be changing settings on the customer owned modems.