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Forum Discussion
AC1750 C6300 WiFi off
Hey guys, The issue I am having is that the WiFi appears to be off. Both the top light (that signals it is on or off) and the 2.4 and 5 GHz are all off. The ethernet port does work (and is how I ...
WiFi opt out codes were apparently attached to my account and downloading to my personal router ended up being the issue.
The tech was going to leave after running a new line, rebooting router a couple times, saying you are going to need to call tech support to get this sorted out there really isn't much else I can do. I was livid. I said go get one of your modem/routers off the truck that you would install and try that, I want to see it not work before I'm calling tech support again. So he proceeded to hook it up, log in to whatever software he needed to set it up and noticed "Wifi opt out" on there. He wasn't sure what that meant, (surprise). So he called his dispather office to ask the question. Of course they weren't suppossed to be on there. Apparently spectrum charges extra to have WiFi on their equipment or something? WTF is that. Anyway. Removed WiFi opt out and amazingly it worked. Super frustrated about that being the issue though since on monday when the issue first popped up and I googled while on the phone with them I said "Hey check this WiFi opt out thing, and noone did"
So there ya go make sure TWC/Spectrum checks this first if you are having this issue. "Wifi Opt Out" It should not be attached to your account if you are using your own personal equipment.
Do you know how they remove this code? I've been dealing with this exact issue since yesterday afternoon and they aren't getting the code out and my WiFi still doesn't work.
you need to call spectrum and ask them to fix it. they should be able to fix it.
I've been having the same problem:
My AC1750/C6300 has been working perfectly fine, through two moves now. I plug it in, let it boot up, and wifi works. I am able to access the modem through routerlogin.net (via the wifi, both 2.4/5 work). I call Spectrum to set up my own router/modem instead of using theirs - at some point, the tech resets my modem remotely and the wifi never turns back on. I connect the modem via a physical ethernet cable and try to log in. It gives me the error that i need to connect wirelessly (and to try to delete all my cookies). I also go to the command promt and my default gateway is completely different (before it was 192.168.1.1, now its something like 52.......). After an hour long rain dance, she has no idea and sets up an appointment for a tech to come out.
I read this forum and called them back, and told them to remove the wifi opt out code. Seems like the tech is familiar with the situation and his lead is as well. He tells me as soon as he removes the wifi opt out code and I do a factory reset, the wifi should be enabled again. Well, its not working and he told me to contact the manufacturer (but to do that I'm past 90 days and its not free anymore.) I go back to ipconfig and the default address is now 192.168.100.1 and I can't access it still - its giving me those same error messages.
Is there anything you can do to help me figure this out? Some specific order to tell Spectrum to do their thing, or reset it some certain way?
- You need to call them back. Cancel the tech visit. Ask for a supervisor upon initial call in. You need them to remove "WiFi opt out" codes from your account/router. Someone goofed up setting be up to New account If the supervisor won't do it then you need to ask for a level 3 tech. Those codes should only be on your account if you are using a spectrum supplied device. Good luck.
- They clearly goofed up removing them. Lol. It's not a manufacturer issue.
I totally agree its not a manufacturer issue, it was working beautifully just a few days ago.
I'm calling in now. We'll see if they can do it correctly the third time around.
Okay i called and had went to the sup / tier 3. She removed it but still no joy. At this point, I have really good wired internet through a direct ethernet connection but I cannot 1) get the wifi on, and 2) access my router via my computer (all the 192.xxx and routerlogin.net links are inoperable).
Any ideas?- Ok if it's been removed you can try disconnecting the cable line. Plugging direct into router and accessing it that way without the cable line plugged in. If you can do a full factory reset. See if the WiFi is on. Then plug the cable line in. If it stays with WiFi on then they fixed it. If it reverts too the WiFi off state then they didn't fix it. Good luck.
- Check to see what your default gateway is. It should be 192.168.xxx.xxx. If it's not and it's more like a public internet ip addrrss then they didn't do what they said they did.
Okay fixed it - spectrum was no help. in fact, they were negative help.
Spectrum took off the "wifi opt out" thing, but I still couldnt figure out how to get into the router because none of the IPs would let me log into the router/modem. After a few beers, I took the coaxial cable out of the AC1750, rebooted it, used an ethernet cable and plugged it into my router and used the 192.168.0.1 and logged in. Under settings, it had Router Mode - off, so i turned it on. let it do its thing for a bit, then plugged in the coaxial cable and now it all works just fine.
- Awesome. Congrats. Glad you fixed it.
