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Forum Discussion
AC1750 C6300v2 Modem/Router No internet LED light
I’ve got a AC1750 C6300v2 Modem/Router and the internet LED light isn’t on. Still have internet, but streaming is slow and continually drops. When speaking to Optimum internet provider, they said...
- Thank you! Here are the modems connection numbers.
The power is a bit too low.
Also have some Correctables but not bad.
I would have the ISP check the signal on the line. Review the link posted regarding power levels.
Check the Coax line for fittings and ensure they are snug and no kinks. Remove any coax line splitters.
You ISP needs to look into this.
Post the Events Log page as well.
Thanks for getting back so quickly. Is low power a reason for the internet led to be dark? I’ve spoken to Optimum (ISP) and they are terrible and only recommend me using their routers. Which I despise because of fees but also because they are often outdated.
Here is the Event log as requested:
Yes and you have a bunch of criticals as well. Something the ISP needs to help resolve.
Ok. Thanks.
They seem to imply that my router is the issue and I need a new one. Is this true? Or is this just them telling me this to buy their product.
The criticals and the low power mean the ISP is having issues?