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guido79's avatar
guido79
Tutor
Mar 28, 2018

AC1750 no IPv4 addresses via DHCP

Over time (~6-weeks), my router cable modem stops providing IPv4 addresses on my network via DHCP causing devices to default to a 169.x.x.x Self-Assigned address. They still receive an IPv6 address but when navigating to IPv4 websites like ford.com or pge.com, web sites fail to load. The only solution I’ve found is to factory reset router and manually configure my settings. Is my router dying or can I fix with an updated setting?
Troubleshooting

4 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Apr 03, 2018

    Hello Guido79

     

    Have you double checked with your ISP they have your modem properly coded into there billing system seem like the unit becomes bridged and is acting like a modem only.

     

    DarrenM

    • guido79's avatar
      guido79
      Tutor
      Apr 04, 2018
      Thanks! We’ll give Comcast tech support a call when the issue comes back.
  • vkdelta's avatar
    vkdelta
    NETGEAR Employee Retired
    Apr 04, 2018

    please PM me. We iwll need to debug with you.

    • guido79's avatar
      guido79
      Tutor
      Apr 04, 2018

      vkdelta

      vkdeltawrote:

      please PM me. We iwll need to debug with you.

      Thanks! Will do. The modem/router is at a client's site.  We've ordered a replacement router in case the issue crops up again.  As of this morning, the issue has not returned since the last factory reset of the modem/router.