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Forum Discussion
Domenicklero
Sep 04, 2021Aspirant
AC1750
My devices keep getting kicked off the internet. I've reset my router 3 times, but still the same issue. The "upstream" light is solid orange. Is there any way to fix this issue? I've had no issues fo...
FURRYe38
Sep 05, 2021Guru - Experienced User
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
Domenicklero wrote:
My devices keep getting kicked off the internet. I've reset my router 3 times, but still the same issue. The "upstream" light is solid orange. Is there any way to fix this issue? I've had no issues for 3 years and now it's been a daily occurrence. I've called my ISP and they say there aren't any issues.