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GarethC's avatar
GarethC
Aspirant
Oct 28, 2019
Solved

AC1900 - C7000v2 has no internet via wired connection but wireless devices reach internet

Have this device since1/10/2019.  Downloaded and installed ReadySHAREVault onto desktop on 10/27.  Went out and came back and now desktop (which is wired to port on Netgear box) can not reach the int...
  • GarethC's avatar
    GarethC
    Oct 30, 2019

    So this whole problem started when I had ReadyShareVault exe downloaded to Win7 and then executed it.  After that the computer I used to do the exe no longer had access to the internet while all other devices flowing through the Netgear box were able to access the internet.  So after 3 frustrating days of trying everything, bought 3 months of gearhead support from Netgear.  

     

    Spent maybe 45 minutes on the phone with them (India support I believe) and the final resolution was to go into Control Panel / Device Manager / Network Adapters / RealTek PCIe GBE Family Controller and double-clicked on it to get to the properties page.  From there, clicked on Driver tab, clicked on uninstall which took me to another screen - Confirm Device Uninstall - where I DID NOT use the check box but clicked on OK button.  After this, did a reboot which pulled the "missing" driver off a hard drive and then I could reach the internet again.

     

    The explanation given to me was that during the ReadyShareVault software install, the LAN Family Controller became corrupt and needed to be replaced/refreshed.

     

    I hope this helps some else out there.