NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
GarethC
Oct 28, 2019Aspirant
AC1900 - C7000v2 has no internet via wired connection but wireless devices reach internet
Have this device since1/10/2019. Downloaded and installed ReadySHAREVault onto desktop on 10/27. Went out and came back and now desktop (which is wired to port on Netgear box) can not reach the int...
- Oct 30, 2019
So this whole problem started when I had ReadyShareVault exe downloaded to Win7 and then executed it. After that the computer I used to do the exe no longer had access to the internet while all other devices flowing through the Netgear box were able to access the internet. So after 3 frustrating days of trying everything, bought 3 months of gearhead support from Netgear.
Spent maybe 45 minutes on the phone with them (India support I believe) and the final resolution was to go into Control Panel / Device Manager / Network Adapters / RealTek PCIe GBE Family Controller and double-clicked on it to get to the properties page. From there, clicked on Driver tab, clicked on uninstall which took me to another screen - Confirm Device Uninstall - where I DID NOT use the check box but clicked on OK button. After this, did a reboot which pulled the "missing" driver off a hard drive and then I could reach the internet again.
The explanation given to me was that during the ReadyShareVault software install, the LAN Family Controller became corrupt and needed to be replaced/refreshed.
I hope this helps some else out there.
GarethC
Oct 30, 2019Aspirant
So this whole problem started when I had ReadyShareVault exe downloaded to Win7 and then executed it. After that the computer I used to do the exe no longer had access to the internet while all other devices flowing through the Netgear box were able to access the internet. So after 3 frustrating days of trying everything, bought 3 months of gearhead support from Netgear.
Spent maybe 45 minutes on the phone with them (India support I believe) and the final resolution was to go into Control Panel / Device Manager / Network Adapters / RealTek PCIe GBE Family Controller and double-clicked on it to get to the properties page. From there, clicked on Driver tab, clicked on uninstall which took me to another screen - Confirm Device Uninstall - where I DID NOT use the check box but clicked on OK button. After this, did a reboot which pulled the "missing" driver off a hard drive and then I could reach the internet again.
The explanation given to me was that during the ReadyShareVault software install, the LAN Family Controller became corrupt and needed to be replaced/refreshed.
I hope this helps some else out there.
FURRYe38
Oct 30, 2019Guru - Experienced User
Interesting. Glad you got it working. Thanks for letting us know.
Enjoy.