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Forum Discussion

PQM's avatar
PQM
Follower
May 04, 2017

AC1900 C7000 LAN ports dead

Was streaming TV & working earlier when all of my connections dropped (both WiFi & LAN). I assumed either the modem reset randomly or my service (WOW cable internet) dropped. Everything came back onl...
Troubleshooting
ahamka's avatar
ahamka
Aspirant
Jun 22, 2017

My LAN Ports just stopped working w/o cause.  I do see there is a new firmware update on my router  (V1.01.23) , I currently have V1.01.15 - Could this be the issue or is the device defective? 

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Jun 26, 2017

    Hello ahamka

     

    The firmware shouldn't be the issue with the ports have you tried a factory reset?

     

    DarrenM

    • bvardeman's avatar
      bvardeman
      Initiate
      Aug 01, 2017

      This just happened to my router today as well.  Has anyone found a solution to this?

       

      Everything was working fine, then the LAN outlets all stopped working.  My wifi still works fine.  I have factory reset the router with no luck. 

      • vkdelta's avatar
        vkdelta
        NETGEAR Employee Retired
        Aug 02, 2017

        if you connect something, does it link? do you get link LEDs?