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Forum Discussion
PQM
May 04, 2017Follower
AC1900 C7000 LAN ports dead
Was streaming TV & working earlier when all of my connections dropped (both WiFi & LAN). I assumed either the modem reset randomly or my service (WOW cable internet) dropped. Everything came back onl...
ahamka
Jun 22, 2017Aspirant
My LAN Ports just stopped working w/o cause. I do see there is a new firmware update on my router (V1.01.23) , I currently have V1.01.15 - Could this be the issue or is the device defective?
DarrenM
Jun 26, 2017Sr. NETGEAR Moderator
Hello ahamka
The firmware shouldn't be the issue with the ports have you tried a factory reset?
DarrenM
- bvardemanAug 01, 2017Initiate
This just happened to my router today as well. Has anyone found a solution to this?
Everything was working fine, then the LAN outlets all stopped working. My wifi still works fine. I have factory reset the router with no luck.
- vkdeltaAug 02, 2017NETGEAR Employee Retired
if you connect something, does it link? do you get link LEDs?
- bvardemanAug 02, 2017Initiate
I do not. I have tried restarting, reinstalling firmware, and factory resetting, and nothing seems to help.
If I plug something into the LAN outlets, it just sits and does not register at all. I have tried two different laptops, a desktop computer, and our home network. The LAN light on the front of my unit doesnt light up anymore, and none of the lights on the back 4 LAN outlets work at all either. I am thinking it is just 100% toast.
Talked to netgear support on the phone last night but since I am out of warranty they couldnt do anything at all or even throw out any suggestions sadly.