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Forum Discussion
PQM
May 04, 2017Follower
AC1900 C7000 LAN ports dead
Was streaming TV & working earlier when all of my connections dropped (both WiFi & LAN). I assumed either the modem reset randomly or my service (WOW cable internet) dropped. Everything came back onl...
DarrenM
Jun 26, 2017Sr. NETGEAR Moderator
Hello ahamka
The firmware shouldn't be the issue with the ports have you tried a factory reset?
DarrenM
bvardeman
Aug 01, 2017Initiate
This just happened to my router today as well. Has anyone found a solution to this?
Everything was working fine, then the LAN outlets all stopped working. My wifi still works fine. I have factory reset the router with no luck.
- vkdeltaAug 02, 2017NETGEAR Employee Retired
if you connect something, does it link? do you get link LEDs?
- bvardemanAug 02, 2017Initiate
I do not. I have tried restarting, reinstalling firmware, and factory resetting, and nothing seems to help.
If I plug something into the LAN outlets, it just sits and does not register at all. I have tried two different laptops, a desktop computer, and our home network. The LAN light on the front of my unit doesnt light up anymore, and none of the lights on the back 4 LAN outlets work at all either. I am thinking it is just 100% toast.
Talked to netgear support on the phone last night but since I am out of warranty they couldnt do anything at all or even throw out any suggestions sadly.
- vkdeltaAug 03, 2017NETGEAR Employee Retired
where are you located? Please PM me.