NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

jcabal's avatar
jcabal
Aspirant
Apr 20, 2021

AC1900 C7000V2 power light red

I had a brief power outage last night and now the modem/router will not power up. Power light is red, and I have unplugged from outlet, waited a couple of minutes and plugged back in, but no change. ...
plemans's avatar
plemans
Guru - Experienced User
Apr 20, 2021

could be. 

what you can try. 

disconnect the coax from the c7000. Then while the c7000 is powered on, push and hold reset for 30 seconds, unplug power while still holding reset for another 30 seconds, then power it back on while still holding reset for 30 seconds. 

  • jcabal's avatar
    jcabal
    Aspirant
    Apr 20, 2021

    Just tried that, but unfortunately no change. Thank you for responding, though.

    • plemans's avatar
      plemans
      Guru - Experienced User
      Apr 20, 2021

      it could be bad. another thing you can try is contact your isp and see if they can ping/re-provision it. 

      Always worth a chance

      • plemans's avatar
        plemans
        Guru - Experienced User
        Apr 20, 2021
        If so, your isp will need to check the line