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prigowasu's avatar
prigowasu
Aspirant
Dec 16, 2023

Ac1900 C7000v2 router/modem 5ghz wifi cutout

My 5Ghz wifi loses all data speed when downloading a game or large file. It start fine, gets to 15-20 mb/s then drops to 0mb/s over 5 to 10 seconds. My regular 2.4ghz downloads just fine, the issue is only with the 5ghz.

Has anyone had this issue, and have they found a solution? I tried resetting all my pc's network adapters, but I'm leaning towards it being the router.

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1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Dec 16, 2023
    prigowasu wrote:

    Has anyone had this issue, and have they found a solution? I tried resetting all my pc's network adapters, but I'm leaning towards it being the router.

     

    While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

    You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

    Cable Modems & Routers

    You might like to search there for messages related to your issue.

    I will ask the Netgear moderator to move your message.

    In the meantime you could visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

    Check for various troubleshooting tips.

    You may have done this already. I can't tell from your message.

    I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.