NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nhil
Nov 13, 2015Follower
AC1900 Nighthawk - Can't Find Firmware update under Admin?
So I recently purchased an AC1900. Model C7000-100NAS. Been having some issues with the WiFi randomly dropping or the device losing connectivity and having to be turned off and on. Firmware versi...
JamIT42
Nov 24, 2015Aspirant
I'm not the original poster, but I have just recently purchased the same model (AC1900 Nighthawk) and am suffering from intermittent/slow internet as well. To your questions vkdelta:
I am guessing your ISP is comcast. -> Yes
can you please provide bit more details on your WIFI issues? -> WIFI doesn't seem to be issue, but rather internet
what problem are you seeing? -> very slow connections, often times dropped altogether, rebooting modem seems to remedy briefly, but then problems reoccur
how often are seeing? -> reoccurring. For what its worth, the downstream light continuously blinks green (can't seem to find cause on web)
what device were using before? -> ARRIS Surfboard + Linksys Router (told by Comcast that both were "end of life")
what clients do you have problem? -> all? both laptops and smartphones
what is the version of wifi driver on those clients? -> wifi doesn't seem to be issue with me
where is the device placed in the home? -> central location, using NetGear WIFI Analytics app on my Samsung and all rooms in house seem to have strong WIFI signal
Do you have problem with 2G or 5G ? or both? -> neither
what channels are you running 2G and 5G on? have you tried changing to non-interfering channels? -> 2G is on Auto(11), 5G is on 149 + 153 (P) + 157 + 161 (I'm not sure how to check for interference I'm afraid)
Thank you in advance for any additional thoughts you might have!
vkdelta
Nov 24, 2015NETGEAR Employee Retired
thanks for posting, and yeah, C7000 should not have this problem unless there is line issue. I would like to debug this issue for you.
can you please provide me your DOCSIS Connection page and DOCSIS Event log? below link shows process to obtain the info.
How do I obtain the event logs from a NETGEAR cable modem/modem router?
Link: http://kb.netgear.com/app/answers/detail/a_id/30008
How do I obtain the cable connection information from a NETGEAR cable modem/modem router?
Link: http://kb.netgear.com/app/answers/detail/a_id/30007