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AC1900 WiFi Cable Modem Router Model C7000v2 Bandwidth Capped
Hello, in an attempt to fix issue's I was having over about 2 weeks of my internet connecting poorly (I would maintain "some" connection but it would frequently be drastically a downgrade from the se...
Ya, if your not seeing 200 with the modem in modem mode only, then the modem isn't working right.
You can try the ISP again and have them check the line with while your speed testing with it in modem only mode and see if they notice anything.
You can contact NG support to see if there is any RMA options available to you.
I would get another modem combo to try or you might migrate to a modem only unit and get you a external router to go with it.
In terms of having the ISP check up to the modem, it seems they had no problems what so ever. When I called previously I didn't ask what size of bandwidth is making it the modem but I don't believe they'd be able to see anything less that what it should be, although I'm uncertain how this process works. I don't think I can check for any splitters on the line but if they are there it hadn't hindered the upload and download on the previous Altice modem they provided before. The reason I likely can't check is that I live in an apartment currently, also meaning there is several neighbors with wifi connections. My friend just below me in the next unit has his wifi on and I'm able to connect to the internet via his service just fine. I believe is also using my ISP, Suddenlink, but I'm not certain. Previously he had Centurylink, but I remember he was having issues and stopped with them.
Just to update as well, I rebooted the router completely and it's still capping at approx. 21 mbps upload with a steady flatline when it reaches that.
Having the same exact problem with my c7000 v2. I have a plan of up to 600mbps. I'm currently getting a max of 80 through ethernet and 40 wifi. It's terrible. Comcast says everything is good on their end. Netgear support has been no help at all. So I'm paying for this great speed and not even getting 20% of the speed I should be getting. Very frustrating.
Has a factory reset and setup from scratch been performed? Then test with a wired PC? Be sure your PCs network wired adapter supports 1000Mpbs connection rate.
JeffJ84 wrote:
Having the same exact problem with my c7000 v2. I have a plan of up to 600mbps. I'm currently getting a max of 80 through ethernet and 40 wifi. It's terrible. Comcast says everything is good on their end. Netgear support has been no help at all. So I'm paying for this great speed and not even getting 20% of the speed I should be getting. Very frustrating.- Yes to everything. I appreciate the suggestion tho. More help than I've had anywhere else.
Try this and see if the speed increases, set the modem for modem only mode. Log into the modems web page and find under Advanced Tab/Advanced Settings a feature called Router mode or NAT mode. Leave your one wired PC connected to the modem while you try this. Disconnect ALL other wired devices from the modem. Set the mode to disable router or NAT mode. Apply the change. The modem will reboot and after a couple of minutes your PC should have internet access. Use Ooklas installable speed test app and run a speed test with the modem and the PC. I would disable any PC security temporarily while speed testing. Security apps can hinder accurate speed results.
Let us know if you get to spec speeds or same slow speed. IF the speed is slow, I would presume the modem is bad and needs replaced.
JeffJ84 wrote:
Yes to everything. I appreciate the suggestion tho. More help than I've had anywhere else.