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AC1900 WiFi Cable Modem Router Model C7000v2 Bandwidth Capped
Hello, in an attempt to fix issue's I was having over about 2 weeks of my internet connecting poorly (I would maintain "some" connection but it would frequently be drastically a downgrade from the se...
Ya, if your not seeing 200 with the modem in modem mode only, then the modem isn't working right.
You can try the ISP again and have them check the line with while your speed testing with it in modem only mode and see if they notice anything.
You can contact NG support to see if there is any RMA options available to you.
I would get another modem combo to try or you might migrate to a modem only unit and get you a external router to go with it.
In terms of having the ISP check up to the modem, it seems they had no problems what so ever. When I called previously I didn't ask what size of bandwidth is making it the modem but I don't believe they'd be able to see anything less that what it should be, although I'm uncertain how this process works. I don't think I can check for any splitters on the line but if they are there it hadn't hindered the upload and download on the previous Altice modem they provided before. The reason I likely can't check is that I live in an apartment currently, also meaning there is several neighbors with wifi connections. My friend just below me in the next unit has his wifi on and I'm able to connect to the internet via his service just fine. I believe is also using my ISP, Suddenlink, but I'm not certain. Previously he had Centurylink, but I remember he was having issues and stopped with them.
Just to update as well, I rebooted the router completely and it's still capping at approx. 21 mbps upload with a steady flatline when it reaches that.
You maybe in a wifi congested area if you live in a apt complex:
he reason I likely can't check is that I live in an apartment currently, also meaning there is several neighbors with wifi connections. My friend just below me in the next unit has his wifi on and I'm able to connect to the internet via his service just fine.
Can you turn down the power output of the wifi radios under Advanced Tab/Advanced Settings/Wireless Settings?
Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Fynnish wrote:In terms of having the ISP check up to the modem, it seems they had no problems what so ever. When I called previously I didn't ask what size of bandwidth is making it the modem but I don't believe they'd be able to see anything less that what it should be, although I'm uncertain how this process works. I don't think I can check for any splitters on the line but if they are there it hadn't hindered the upload and download on the previous Altice modem they provided before. The reason I likely can't check is that I live in an apartment currently, also meaning there is several neighbors with wifi connections. My friend just below me in the next unit has his wifi on and I'm able to connect to the internet via his service just fine. I believe is also using my ISP, Suddenlink, but I'm not certain. Previously he had Centurylink, but I remember he was having issues and stopped with them.
Just to update as well, I rebooted the router completely and it's still capping at approx. 21 mbps upload with a steady flatline when it reaches that.