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Dslim1973's avatar
Dslim1973
Aspirant
Apr 29, 2020

AC1900 WiFi Cable Modem Router Model C7000v2 keeps disconnecting

I just purchasd the cable modem router. The problem I am having is that it keeps disconnecting? Is there a fix for this? Please advise

5 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 29, 2020

    Disconnecting? How so? 

     

    Have the ISP check the signal and line quality UP to the modem. 
    Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
    Be sure your using good quality RG6 coax cable up to the modem. 

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

  • plemans's avatar
    plemans
    Guru - Experienced User
    Apr 29, 2020

    Whats disconnecting? the wireless? wired devices? is it saying connected but no internet? 

    Just saying its disconnecting doesn't tell us much. Please go into more details. 

    Also, log into the device and take a screen snip of the cable connections page and the logs. this shows the connection back to the ISP. 

    • Dslim1973's avatar
      Dslim1973
      Aspirant
      May 07, 2020

      The wifi is still connected but the internet signal drops out from time to time.

      • plemans's avatar
        plemans
        Guru - Experienced User
        May 07, 2020

        2.4ghz? 

        5ghz?

        all devices, only some device? 

        Wired works fine?

        have you tried changing wifi channels?